During Halloween kids and adults dress up in costumes of all kinds, disguising who they really are underneath! It can be great fun and even a challenge at times trying to figure out who is hiding beneath the costume. It’s all part of the game during Halloween, to be someone different than who we really are.
We might not physically put on costumes or masks, but we can act like very different people than who we truly are. Sometimes this can be caused by expectations we feel from our leaders to behave a certain way, communicate a certain way, and work a certain way. Sometimes is can happen due to peer pressure from our peers to stay within the lines, and not differentiate from how things have always been done. Sometimes, it can be our own fear to let our full potential be exposed. Yes that’s right, we sometimes are afraid of our own potential,.
My challenge to you today is if you feel you have been wearing a mask for whatever reason, take it off and reveal the real leader within you! You have so much power, so much capability, so many talents to bring to your role and share with your customers! It’s time the rest of your team and your leaders saw it too!
If you are in a leadership position, my challenge to you is take notice of your team. I mean really notice your team. Are they wearing masks trying to look the same, talk the same, act the same in an effort to show support of the company you work for? Do you know all their unique talents and experiences, and more so, are you tapping into them to better serve your customers? As their leader, you must first make sure your mask is removed and be willing to fully expose the leader you truly are. When they see your mask is off, they will feel more comfortable to remove their masks and show you and their peers who they really are. You have to create that comfort zone to do so, and encourage them to share their uniqueness. You see unity is very different from being uniformed. We don’t want our employees and other leaders talking exactly the same, thinking exactly the same, working in exactly the same manner. We strive for unity of purpose-so that our hearts and minds are in alignment–that is critical-but how we get there each day can and should be a little bit different.
We must remember our customers are all unique and their perspective of what “excellent” service feels like will vary from customer to customer. Ultimately, each customer wants to be made to feel important and have a pleasant experience, but how that happens will need to be different if we are personalizing the experience to each customer. Wouldn’t it make sense then to empower our employees and leaders to be their unique selves so they are better positioned to serve our customers?
Enjoy the costumes and masks today on Halloween! Once the holiday is over though, I encourage you to help your team pack away their masks, revealing their true leader within!