Accountability And Leadership Go Hand In Hand

A few weeks ago, #bealeader’s weekly chat on Twitter focused on the topic of Accountability. The timing of this was extraordinary, as I had recently takaccountabilityen over a client project that was at that dangerous intersection of being salvaged or going right down the tubes. What I quickly realized after the chat, and in connecting the dots on the project, was that one of the main reasons it was heading south before my involvement was that it suffered from a lack of accountability. My predecessor, as nice as he was, did not hold anyone on the team accountable, nor did he hold himself accountable. Everything seemed to be the client’s fault, and tension was starting to grow stronger between the parties involved.

As the new project manager, I realized that a few things had to change if the project was going to be salvaged and put back on a successful path forward…

If you hold yourself accountable, the rest takes care of itself

In our day to day lives, we are accountable in so many ways. We are accountable to our manager or boss at work. We are accountable to pay our bills, rent or mortgage. We are even accountable when we are behind the wheel, driving safely and legally. But when we drive down the road, are we obeying the rules of the road because we are afraid of getting a ticket from a policeman, or because it is the right thing to do? Do we pay your bills on time because we are afraid of a collection agency chasing after us, or because it is the right thing to do? When we hold ourselves accountable for our actions and decisions, whether it is as simple as driving down the street, or as significant as managing a strategic project at work, we don’t have to worry about meeting the realistic expectations of others. Accountability is much like trust – it takes work and effort, needs to be constantly maintained, and can easily be broken. However, when you make it a habit and second-nature to hold yourself accountable before all others, it becomes much easier over time, and the rest takes care of itself.

Accountability By Example

As I assumed the project manager role at this client, it became clear that one of two things could happen with the project team members. One option was to simply hold them accountable for their contributions and performance on the project. The second option was to start by holding myself accountable to the team, and work with each team member to set meaningful goals and objectives. My objective was to ensure they felt ownership of their contributions to the project, and that they would in turn hold themselves accountable for their work. Throughout my career, it has been my experience that people generally want to do a good job with the tasks assigned to them, especially if they feel a sense of ownership for that work. Similar to “Leadership by Example”, if team members see their manager or director holding themselves accountable for their actions, and for the performance of the team as a whole, they are more likely to hold themselves accountable. In just a few short weeks, my project team members are performing to a higher standard, meeting timeline due dates and delivering higher quality work. A key difference is that they are now part of the process, have ownership of their work, and are respectively holding themselves accountable to meeting client expectations.

Win as a team, Lose as a team

Just as a leader or manager would expect team members to be accountable and take ownership for their actions and decisions, the leader must take ownership of the team’s actions as a whole. In this particular case, as the new project manager on this client initiative, the client looks to me to ensure that the project team as a whole is delivering to their expectations. I have in turn taken ownership of their performance as a group, good or bad. If it is perceived that the team is performing below expectations, then I am accountable to work with all the members of the team to address the issues and improve performance. Individual performance is an internal project team matter to address, and ultimately the client’s primary concern is the success of the project as a whole. That being said, when we lose, we lose as a team, and I am accountable as their manager. And when we’re successful, we win as a team as well.

In Summary

Being self-accountable is just a natural, interwoven aspect of being a successful leader. It has made a world of difference on my new project, and in less than a month, the turnaround on the project team has been recognized by the client. I can’t imagine how someone could be a strong leader and not have self-accountability as a parallel trait. The two go hand in hand, and seem to complement each other so well, even when you are just driving down the street.

Brian Dakin

Brian Dakin

Founder and Principal at Rhombus Consulting, Inc. at Rhombus Consulting, Inc.
Brian Dakin is the founder and Principal of Rhombus Consulting, a provider of project management services and subject matter expertise for technology initiatives in the life science industry. Brian has more than 20 years of experience in management consulting, including roles at global firms Coopers & Lybrand Consulting and Ernst & Young. Brian’s client engagements typically involve work with company senior executives and result in implementing key strategic initiatives for their organization. Outside of the office, Brian is actively involved in local activities, including his township’s Parks Committee, coaching youth recreation sports, and chairing PTO Yearbook committee at his children’s school. In addition to consulting work, Brian’s latest endeavor has been work on authoring “The On The Ball Theory”, a framework and interrelation of eight key traits that drive personal and professional success. Brian strongly believes leadership is one of the eight traits that is interwoven in successful people. The On The Ball Theory framework is meant to be fun, flexible, and applicable to all facets of daily life. Although still in its early stages, Brian invites you to visit The On The Ball Theory blog and welcomes your feedback!
Brian Dakin
Brian Dakin
Brian Dakin

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3 Comments

  • June 25, 2014

    VohireuT

  • June 27, 2014

    mompreneurmaven

    gingerconsult OnTheBallTheory Holding yourself accountable means you will do what you say you will do, on time.

  • June 27, 2014

    gingerconsult

    mompreneurmaven Yes. We need more folks who take personal accountability for their actions. Not just words OnTheBallTheory #bealeader